Refund policy
We want you to love your Tirrana pieces. If something isn't right, here's how returns work.
Return Window
You may return items within 30 days of delivery for a refund. Items may have been tried on or worn, but must be returned in perfect condition — as new, undamaged, unaltered, with all original tags/packaging, and showing no signs of use.
Non-Returnable Items
For hygiene reasons, the following cannot be returned unless faulty:
- Pierced jewellery (earrings)
- Items marked as final sale
Return Shipping Costs
The customer is responsible for all return shipping fees. We recommend using a tracked shipping service, as we cannot issue a refund for items lost in transit back to us.
How to Return
- Email contact@tirrana.com with your order number and reason for return.
- We'll confirm your return and provide instructions/return address.
- Ship the item back at your own cost, in perfect, as-sent condition (see above).
- Once received and inspected, refunds are issued to the original payment method within 5–10 business days. Items returned not in perfect condition may be refused a refund or subject to a deduction.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, contact us within 48 hours of delivery at contact@tirrana.com with photos. We'll arrange a free replacement or full refund, including return shipping costs.
Contact
Email: contact@tirrana.com | Phone: +44 7882 735104 Hours: Monday–Friday, 9am–5pm (GMT)